Refund policy

Refund & Return Policy

We want you to love your NightFrame projector. If something isn't right, here's how we'll fix it.

Damaged, defective or wrong item
If your order arrives damaged, stops working within 30 days of delivery, or isn't what you ordered, email us within 30 days of delivery with your order number and a photo or short video of the problem. We'll send a free replacement or a full refund, whichever you prefer. In most cases you won't need to send the item back.

Changed your mind
You can return an unused item in its original packaging within 14 days of delivery. Email us first for the return address and instructions; we can't process returns we weren't expecting. Return shipping for change-of-mind returns is paid by the customer. Items must be unused, undamaged and include the remote, power adapter and manual. Once we receive and check the return, we refund your original payment method.

Lost packages
If your tracking hasn't updated for 30 days, or your order hasn't arrived 30 days after shipping, contact us and we'll resend it or give you a full refund.

Refund timing
Approved refunds are processed within 5 business days. Your bank may take another 5–10 business days to show it.

Before you buy
The NightFrame is a 720p, 120 ANSI lumen projector made for dark or dim rooms. A faded picture in daylight is normal for this type of projector and isn't a defect.

Contact
nightframe.help@outlook.com — we reply within 1–2 business days.